Tau Six, an agile small company delivering cutting edge cybersecurity and systems integration services to the US National Security market, has an immediate need for a Senior Systems Administrator for a Department of Defense customer. In this role you have the opportunity to work with a cross-functional team in multiple technical areas to include operations, engineering, security, and systems development to deliver secure solutions to our national security customers.
Security Clearance Requirements: Active Top Secret / SCI Required
This position requires full-time on-site support. This is not a remote position
Responsibilities:
- Maintain/troubleshoot Windows servers and workstations, both on-site and remote
- Perform Windows system administrative support to include adding and removing users, installing software and monitoring systems
- Maintain domain controllers, file servers, application servers and other cloud resources
- Properly receive and triage customer incidents in the ticketing system
- Follow standard operating procedures to accurately log all tickets within the ticketing system
- Perform remote troubleshooting through diagnostic techniques
- Properly escalate unresolved tickets to the next tier of support
- Engage with customers throughout the process and follow up to ensure proper incident closure
- Ensure quality and productivity standards are maintained while meeting customer timelines
- Assist in configuring baseline switches, routers and PCs being prepared for deployment
- Coordinate equipment preparation and shipping, confirm customer receipt, and validate inventories
- Perform remote site surveys and identify requirements for hardware and cabling
Qualifications:
- 5+ years of related experience as a System Analyst/Administrator or similar role
- Appropriate DoD 8570 Level II certification
- Experience with network and patch management
- Knowledge of system security, data backup/recovery, and network monitoring
- Ability to troubleshoot and problem solve issues to resolution